Returns & Exchanges
Cotton Mill Nepal adheres to the highest quality standards and takes great care in deliveries. In the rare instance you are not happy with your purchase, please note below the exchange policy.
ELIGIBILITY CRITERIA FOR EXCHANGE
Your purchase may be eligible for exchange as per below criteria:
- Cotton Mill Nepal is eligible for exchange for size related issues, within 7 days of delivery if original packaging and tags are intact & the product is not used or washed. However, Design Partner brands are not eligible for any exchanges.
- Home category products are not eligible for returns or exchange unless the product delivered has a quality/manufacturing defect OR has been delivered broken. Please do photograph the defect as soon as you open the packaging.
- Products purchased during sale period / discounted pricing, are not eligible for returns or exchange.
- Accessories and Jewellery are not eligible for returns or exchange.
- Customised products or special bulk orders are not eligible for returns or exchange.
- International orders are not eligible for returns or exchange.
- Gifts purchased online are not eligible for exchange/refund/return.